70-272 practice test

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Question: 1
You are a desktop support technician for your company. All client computers run Windows XP
Professional with Service Pack 2 (SP2) and are part of a domain. A user reports that his
computer performs more slowly than usual. You display the processes in Windows Task
Manager. You discover that the CPU usage is 99 percent. In addition, you notice that
Msblast.exe is running as a service. You need to optimize the performance of the user's
computer. What should you instruct the user to do?
A. Restart the user??s computer by using the Last Known Good Configuration option.
B. Install updated antivirus signatures, and scan for known viruses.
C. Use Windows Task Manager to end the Msblast.exe process.
D. In Security Center, click Change the way Security Center alerts me, and select Virus
Protection.
Answer: B

Question: 2
You are a desktop support technician for your company. All client computers run Windows XP
Professional and Microsoft Office XP. A user in the company receives a computer that had
been previously used by another user. The new user has not saved any documents or other
personal information on the computer. The new user reports that Office is configured with the
former user's toolbar customizations, spelling and grammar settings, and other preferences.
You need to reset Office to its default settings on the user's computer as quickly as possible.
What should you do?
A. Instruct the user to select Detect and Repair... from the Help menu in an Office application.
B. Instruct the user to remove Office and reinstall it by using Add or Remove Programs in
Control Panel.
C. Create a new local user account on the computer for this user, and instruct the user to log
on by using this new account.
D. Remotely delete the HKEY_LOCAL_MACHINE\Software\Microsoft\Office registry key on
the user's computer.
Answer: C

Exam 70-272: Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System. Microsoft 70-272 exam questions and answers in vce format. Download and study free 70-272 practice test.